General Questions

  • How long will it take to book my lawn or gardening service in?

    Generally we will be able to book your lawn or gardening project for 3 to 5 working days. larger projects may take a little longer but we will do our best to ensure your project is completed asap.

  • What areas do STG Lawn Mowing Ballarat cover?

    We service the following areas:

    Alfredton,  Bakery Hill,  Ballarat Central, Ballarat East, Ballarat North, Black Hill,  Bonshaw, Brown Hill, Buninyong , Canadian, Cardigan, Cardigan Village, Delacombe,  Eureka, Glen Park (part),  Golden Point, Gong Gong, Invermay (part), Invermay Park, Lake Gardens, Lake Wendouree, Learmonth, Lucas, Magpie, Miners Rest, Mitchell Park, Mount Clear, Mount Helen, Mount Pleasant, Nerrina, Newington, Redan, Sebastopol, Smythes Creek (part), Soldiers Hill, Sulky (part), Warrenheip (part), Wendouree, Windermere and Winter Valley.

    We will travel to other locations but there may be a travel charge.

  • How can I pay?

    We accept cash, bank transfer, online bookings or EFTPOS onsite. We have a mobile EFTPOS machine.

  • Do i have to commit to a weekly, fornightly or 3 weekly service?

    Not at all, but there are discounts for those using our lawn mowing services on a one, two or three weekly regular basis.

  • What gardening services do you offer?

    We offer the following services. Lawn mowing (up to 1.5 acres), Organic weed treatment; hedge trimming, green waste removal, garden mulching, house sitting, lite gardening and gutter cleaning (single storey only).

    24 hour fallen tree service*.

  • Do you work weekends?

    Sorry, no we don’t work weekends.

  • Whats included in your standard service?

    We include mowing, whipper snipping and blower clean up. The standard costings are calculated via your total property size including any buildings.

    What is not included:

    • Pruning of trees which violate council regulations.
    • Pruning of tree branches which are higher than 3m reach. If branches exceed 3m reach please contact us and we will get back to you.
    • Hedging top of hedges that exceeds 3m.
    • Cleaning excessive pet waste.
    • Clearing of other obstacles including hoses and toys
    • Under the Australian OH&S standards and the health and safety we cannot perform work where temperate exceed 35 degrees.
    • Any type of tasks that may cause possible damage to homeowners or pedestrians.
    • Any tasks that will put our gardeners in danger.

  • Can i cancel or reschedule the job?

    We ask that you give us 24 hours notice if you wish to cancel or reschedule the work. There will be a $25 surcharge for small jobs and $55 surcharge for large jobs cancelled with less than 24 hours notice.

  • What happens when its to wet to mow?

    We will be in contact with you as soon as we are aware that it is going to be wet. To reschedule your mowing or gardening service. We do use commercial grade equipment and we will still do a great job even with a little rain or moisture.

  • Lawn Mowing Questions

  • What does the standard lawn mowing service include?

    The standard lawn service includes mowing, whipper snipping and blower clean up.

    Generally we place lawn clippings in the green waste bin where a catcher is used. Grass over 75mm will not be caught in a catcher unless agreed. For clippings to be taken to the rubbish tip there will  be a $5 surcharge.

  • Do you take away lawn clippings?

    Generally we use your council green waste bin. We can take lawn clippings away but there is a standard $5 charge to take clippings to the rubbish tip.

  • How long will it take to mow my lawn?

    The average time taken to complete a lawn is around 45 minutes to one hour.  Larger properties may take a little longer.

  • Do i have to be onsite while your mowing my lawn?

    Its totally up to you. We are happy either way and can provide an invoice with our banking details, to your preferred email, once the service is complete.

    Note: Large commercial jobs may require a deposit before we can start.

  • My lawn are very over grown how much will your charge?

    Where lawns are very over grown we will charge an extra fee of between $5 to $35, which is dependent on the extra time it takes to mow. This is on top of the normal fee for mowing the law.

    We will give let you know the total cost of the job prior to starting.